Revenue Infrastructure · MedSpa Specialists · HIPAA-Certified · The Carolinas

Klinical Pulse

You don't have a lead generation problem.You have a lead conversion gap.

We build invisible revenue recovery systems that engage your digital leads in under 60 seconds and automatically text missed callers. When a patient is ready to schedule, we route them directly to your front desk — without adding a single new dashboard to your team's day.We are NOT a marketing agency. We do not run your ads. We convert leads into secured patients.

The Problem

Zenoti, Mindbody, Boulevard — they're excellent at managing what happens after a patient books. They were never built for the 60-second window that determines whether a Meta lead ever becomes a patient at all. That gap is costing your practice more than your monthly ad spend.

Harvard Business Review, 2.24M lead study*

67%2h 5m$080%
After-hours calls that disappearHealthcare's average lead response timeAutomatic follow-up from your Meta Lead AdsVoicemail callers who never call back
A prospective patient calls at 7:15 PM after seeing your Botox ad. Your clinic closes at 6. There's no automated response. She calls the next result on Google. You paid $80 for that click. You'll never know she called.The slowest average of any industry. At two hours, 99% of your qualification potential is gone. The competitor with an automated system replied in 47 seconds. You're competing against infrastructure, not just other clinics.When someone submits your Instagram lead form, Meta stores the data in Leads Center. Your front desk has no idea it exists until someone manually logs in — often days later. By then, the prospect has booked somewhere else.The operational assumption that missed calls self-resolve is the most expensive belief in aesthetic medicine. 8 in 10 callers who reach voicemail don't try again. They've already moved on. The lead is gone — not paused.

Let's cut to it.

You should only work with us if your MedSpa is actively running Meta ads and handling inbound calls — and you can't confidently answer this: "What happened to the last 20 people who submitted a lead form or missed a call?"

A HIPAA-Compliant Revenue Recovery Engine.

One integrated system. Six automated components. Zero new logins for your team. It runs silently — catching leads, texting prospects, alerting your front desk, and reporting revenue recovered — while you're in treatment rooms doing what you trained to do.We don't hand you a strategy deck and wish you luck. We configure the infrastructure, register your compliance credentials, and stay on retainer to keep it running. You get the outcome. We maintain the machine.

100% HIPAA & A2P Certified

We execute full A2P 10DLC carrier registration and maintain a signed HIPAA Business Associate Agreement (BAA). We build the asset; we manage the liability.

The sequence that executes while you're with patients.

Average lead response time: Before: 2h 5m → After: < 60 sec 01 — Lead submits form → SMS fires in 60 sec
02 — Lead replies YES → nurture sequence pauses
03 — Front desk receives alert SMS
04 — Front desk calls & books in EMR
05 — Friday Revenue Report lands in your inbox

The Compliance MoatWhere most automation shops create liability instead of value.

What happens when an automation agency skips the compliance work?Most "automation agencies" build your GHL workflows and hand you a login. They don't mention that texting unbooked medical leads without a HIPAA Business Associate Agreement is a federal violation. They don't mention that an unregistered A2P campaign gets carrier-blocked — your number blacklisted, no SMS delivered, 3–6 weeks to restore.You find out when the texts stop working, or worse, when an OCR inquiry letter arrives.

The Infrastructure Build

$2,500One-time setup

Complete revenue recovery system, built, tested, and compliance-certified. Delivered in 21 days from signed agreement and cleared payment.

  • Meta Lead Ads webhook → 60-second SMS trigger

  • Ghost Protocol missed-call text automation

  • Zero-Login front desk alert routing

  • 72-hour nurture sequence (SMS + email + voicemail drop)

  • A2P 10DLC brand and campaign registration with TCR

  • HIPAA Business Associate Agreement execution

  • Friday Revenue Recovery Report automation

  • Custom SMS copy — your clinic's voice, not a template

HIPAA Infrastructure Retainer

$750 Per month6-month agreement

Covers HIPAA-certified hosting, A2P 10DLC carrier maintenance, Twilio SMS costs, and your Friday Revenue Recovery Report.

  • HIPAA-certified hosting for all prospect communication data

  • A2P carrier compliance monitoring and status management

  • Twilio LC Phone SMS infrastructure costs included

  • Friday Revenue Recovery Report — every week, automated

  • Quarterly workflow optimization and sequence refinement

  • Meta webhook health monitoring — no silent failures

  • Compliance documentation on request for your EMR records

  • Cancel anytime with 30 day notice.

Recover 1 dropped patient ($2,500 LTV) and your infrastructure pays for itself 2.5× in month one.

Meta CAPI attribution add-on available for clinics spending $2,000+/month in Meta ads. Inquire during discovery call.

Beta Sprint — First 5 Clinics Only.

We're accepting 5 MedSpa practices in the Carolinas for our Beta Sprint at a reduced setup fee of $1,500 (reg. $2,500). Full infrastructure build, full HIPAA certification, no conditions. We limit beta clients to ensure dedicated attention.

3 of 5 spots remaining

The OperatorBuilt by an operator, not an agency.

JaTory Reid - Founder & Lead

Founded by JaTory Reid, an Enterprise Data Architect managing $21M+ operational P&Ls. We apply corporate data architecture to founder-led medical practices.

@jatory-reid

Telecom Infrastructure

We don't use cheap pixel workarounds. Our engine is built on Twilio's API backbone—the same communication infrastructure trusted by Uber and Airbnb—ensuring 99.9% uptime.

Serving the Carolinas

Single-location MedSpas generating $1.5M–$5M annually. We work with a limited number of practices to ensure dedicated infrastructure attention for every client.Serving single-location MedSpas across Charlotte, Raleigh, Charleston, and the Carolinas

Find out exactly how many leads you lost last week.

We run a free 15-minute async Loom audit of your current lead capture setup — your Meta ads, your call handling, your booking flow. You'll see exactly where revenue is leaking before we ever ask for a dollar.No scheduling required. In your inbox within 48 hours.

© 2025 Reid Capital Holdings LLC. All rights reserved.